Introduction: Mthuli Studio and Cameras is your trusted source for quality new and used cameras, as well as a wide range of camera accessories. Our physical store is located at Shop No.1, Markade Building, 84 Kruis St, CBD, Johannesburg, 2001, South Africa, and we also operate an online store at [https://mthulistudioandcameras.co.za/]. This Shopping Policy outlines the terms and conditions that govern the purchasing process.

1. Ordering Process:

1.1. Product Availability:

  • All products listed on our website are subject to availability.
  • We can also order goods upon request in case an item is not in stock.

1.2. Order Cut-off Time:

  • Orders can be placed on our website 24 hours a day. However, orders placed after 12:00 AM will be processed on the next business day.

2. Shipping and Delivery:

2.1. Delivery Times:

  • We will process orders for delivery within 2 to 5 business days upon receiving the order.

2.2. Shipping Options:

  • We offer various shipping options, including standard and express delivery, with associated costs outlined during the checkout process.

2.3. International Shipping:

  • For international shipping, the customer must organize the shipping process.

3. Returns and Exchanges:

3.1. Eligibility:

  • If a customer is not satisfied with their purchase, they must contact us within 5 working days of receiving the product.

3.2. Return Process:

  • Customers must contact our returns department at 071 788 7606 to initiate a return. A return authorization number will be provided.

3.3. Refunds and Exchanges:

  • We do not offer refunds, but we gladly provide exchanges for products of equal or lesser value.

4. Warranty and Repairs:

4.1. Warranty:

  • We offer a 6-month warranty on all products, provided they have not been dropped or exposed to water.

4.2. Repairs:

  • For camera repairs, please contact our customer service team at +27717887606.

5. Contact Information:

For any inquiries or assistance, please contact us at:

Physical Address: Shop No.1, Markade Building, 84 Kruis St, CBD, Johannesburg, 2001

Phone: +27717887606

Email: dlaminimthuli55@icloud.com

Website: https://mthulistudioandcameras.co.za/

Note: This Shopping Policy is subject to change without prior notice. Please review the policy before making a purchase.